CUSTOMER SERVICE
CONTACT US
Have questions or a specail requerts?
We did our best to answer some of your questions below in FAQ.
You can also email us at: heatdoctor409@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
If their is a shoe on the site that you like and its not in your size contact us and we will do everything possible to find what you are looking for.
03
Has my order been sent yet ?
.Once your order has been shipped out you will receieve a email letting you know that it has been shipped as well as a tracking number.
05
Part of my order is missing
If anything is missing from your order contact us as soon as you notice it and we will over night it to you. This is something that we will make sure doesnt happen to any of our cutomers.
07
Which methods of payments can I use?
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09
Is it safe to order online?
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
02
Can you give me more information about the sneakers?
If you would additional pictuers on any shoes other then what is on the site contact
04
Can I track my order ?
Yes you can. When you receieve the email after you place your order it will also have a tracking number iwith it.
06
You’ve sent me the wrong items
If you receieve anything that is different from what you order contact us as soon as you notice it and we will send you a box to send your item back to us. Once we receive the box, we will then ship the correct item to you. This is something that we will make sure this does not happen to any of our cutomers.
08
I forgot to use my discount code
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
10
Delivery - How much is it and how long does it take?
Delivery price is base on where you live, and how fast you want it. Most packages that are sent out will be 3-5 business days.